Zoho implementation · migration · configuration · support
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SHIVCLOUD PROFESSIONAL SERVICE

Zoho Desk
implementation & support.

Transform customer requests into a structured support operation with ticketing, departments, SLA management, workflows, automation, reporting and customer service tools.

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Zoho Desk customer support dashboard vector illustration
CUSTOMER SERVICE PLATFORM

Run customer support from one organized helpdesk.

Zoho Desk helps businesses organize customer queries, support tickets, agents, departments, service-level agreements, escalations, workflows and service reporting.

Shivcloud helps with licensing, implementation, configuration, migration, customization, training and ongoing technical assistance.

✓ Centralized ticket management
✓ Email-to-ticket configuration
✓ Agent & department management
✓ SLA and escalation setup
✓ Workflow automation
✓ Reports and dashboards
ZOHO DESK PARTNER PRICING

Save 5% with Shivcloud partner pricing.

Exclusive Zoho Desk partner pricing through Shivcloud Pvt Ltd.

🎁
Get 5% OFF Exclusive Zoho Desk partner pricing through Shivcloud Pvt Ltd.
Express

Zoho Desk Express

Essential customer service tools for micro and small support teams.

Monthly List Price ₹540
Monthly Partner Price
₹513 /user/month
Annual Billing List Price ₹420
Annual Partner Price
₹399 /user/month
SAVE 5% Get Express Pricing ↗
Standard

Zoho Desk Standard

A powerful helpdesk plan for growing customer service teams.

Monthly List Price ₹1,300
Monthly Partner Price
₹1,235 /user/month
Annual Billing List Price ₹800
Annual Partner Price
₹760 /user/month
SAVE 5% Get Standard Pricing ↗
POPULAR Professional

Zoho Desk Professional

Advanced support automation and service management for established teams.

Monthly List Price ₹2,100
Monthly Partner Price
₹1,995 /user/month
Annual Billing List Price ₹1,400
Annual Partner Price
₹1,330 /user/month
SAVE 5% Get Professional Pricing ↗
Enterprise

Zoho Desk Enterprise

Enterprise-level helpdesk capabilities for complex and large-scale customer support operations.

Monthly List Price ₹3,200
Monthly Partner Price
₹3,040 /user/month
Annual Billing List Price ₹2,400
Annual Partner Price
₹2,280 /user/month
SAVE 5% Get Enterprise Pricing ↗
OUR ZOHO DESK SERVICES

From license procurement to ongoing technical support.

✓ Zoho Desk License Procurement
✓ Plan Selection & Consultation
✓ Implementation & Configuration
✓ Workflow & Automation Setup
✓ Data Migration
✓ Customization
✓ Training
✓ Technical Support & Ongoing Assistance
Important Note: GST and applicable taxes are extra. Implementation, configuration, customization, migration, training and ongoing support charges are additional and will be quoted separately based on the scope of work. Partner pricing may be subject to applicable commercial terms and pricing changes.
OFFICIAL PRODUCT

Explore Zoho Desk

Learn more about Zoho Desk directly from Zoho.

Explore Zoho Desk ↗
IMPLEMENTATION

Zoho Desk implementation scope

Final implementation scope depends on your support process, number of agents, selected Zoho Desk plan, integrations and customization requirements.

✓ Email ticketing configuration
✓ Agent configuration
✓ Department configuration
✓ Ticket assignment rules
✓ SLA configuration
✓ Escalation rules
✓ Workflow automation
✓ Reports and dashboards
✓ Help center configuration
✓ Support email integration
✓ Roles and permissions
✓ Admin training & support
CUSTOMER SERVICE AUTOMATION

Build a support operation
that scales with your business.

01

Email-to-ticket

Convert customer support emails into structured tickets.

02

Ticket assignment

Route tickets to the right teams, departments and agents.

03

SLA Management

Define response and resolution targets for your customer service team.

04

Escalations

Escalate service requests according to configured rules.

05

Workflow automation

Reduce repetitive manual activities with workflow-based automation.

06

Reporting

Monitor customer requests, agent activity and support performance.

Zoho Desk services across India

Shivcloud provides suitable remote Zoho Desk consultation, licensing, implementation and technical support across India including Delhi NCR, Mumbai, Pune, Bengaluru, Hyderabad, Chennai, Kolkata, Ahmedabad, Jaipur, Lucknow, Uttarakhand and other regions.

International remote projects

Suitable international Zoho Desk implementation and configuration projects can be handled remotely depending on project scope, commercial terms, service availability and time-zone requirements.

GET STARTED

Planning Zoho Desk?

Share your number of support agents, current support platform and required workflow with Shivcloud.

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